Shipping policy

SHIPPING AND DELIVERY

1) For orders from our collection, they are normally dispatched within 1-3 working days from payment confirmation, unless there are parts that cannot be sourced locally. Larger orders may take a longer time to be ready.

2) For personalized orders from our collection, they are normally dispatched within 3-5 working days from payment confirmation, unless there are parts that cannot be sourced locally. Again, largers order may take a longer time to be ready.

3) For orders on our sound bricks, they are normally dispatched within 1-2 working days.

4) Production times for custom orders would depend on the complexity of your project. They may take any time up to 4-6 weeks (or even longer) for your items to be made and ready for dispatch. Please contact us sooner than later with your requests.

5) Please note that shipping times vary depending on your location. Here are estimates for non-peak periods:

Local shipping within Singapore - around 2-5 working days

International shipping (offered to selected destinations, please check with us) - around 5-20 working days

***Due to the current covid-19 situation, shipping and delivery times may take longer than usual***

6) Once your order is dispatched, there can be circumstances beyond our control. We would not be responsible for any shipment delays.

7) If you have a time sensitive/rush order, please contact us immediately. We may or may not be able to accommodate to your schedule, but we would always try our best to do so. You may also contact us for expedited shipping options.

***Do note that shipping and delivery times may be severely impacted during peak periods (such as before Christmas). Please place your order well in advance to avoid delays and disappointments***