Orders and payments
ORDERS AND PAYMENTS
- Please choose the right currency when you place an order (SGD, USD or EUR).
- Please confirm the prices and shipping and delivery charges before making a payment as orders cannot be cancelled.
- If you did not receive an email confirmation within 24 hours of order placement, please contact us.
- We accept payments by major credit cards via Shopify Payments and PayPal for online orders of ready-made custom products. For custom orders, we only accept PayNow or PayPal (subject to admin/forex fees).
- We will process your order when payment has been verified.
- International deliveries may be subjected to taxes and duties which would be borne by the customer.
- If you have a custom project in mind, be it a custom build or a printed item, please feel free to contact us with your requirements. We will get back to you within 1-2 working days.
- Production times for custom designs would depend on the complexity of your project and may take up to 4-6 weeks (or even longer).
YOUR PHOTOS AND INFORMATION
- Please double check on the images and name or text you upload. Once they are uploaded to our website, we would not be able to change them for you.
- We value the trust you place in us when you upload your photos and provide us with your name or other important information. We only use your photos and information for order fulfilment and do not share them with any third party vendors. We do not use them for advertising or on social media either, unless you grant us the permission to do so.