Shipping and delivery

Personalized orders are normally dispatched around 3-10 working days from payment confirmation, depending on part availability (please refer to the product page for more accurate information on delivery times).
Please contact us for rush orders before placing an order. We will do our best to accommodate, but cannot guarantee we can meet your time frame.
Largers order may take a longer time to be ready. Pls contact us about bulk purchases before placing an order.
Shipping times vary depending on your location. Here are estimates for non-peak periods:

Local Shipping (Singapore)

SG$5.00 for orders up to 2kg

Free for orders above SG$60.00 (excluding custom projects)

Free self collection at The Children’s WorkLab, Forum The Shopping Mall, Orchard

Around 2-5 working days

International Shipping (worldwide except Africa)

Charges will be reflected on check-out page. Please check below for references.

Around 5-20 working days

Destination	Weight band (g) (Max weight: 2kg)	Postage Rate (Singapore Dollars $)
Zone 1 Malaysia & Brunei	0 - 250g	SG$3.50
	251 - 500g	SG$4.50
	501 - 1000g	SG$6.50
	1001 - 2000g	SG$11.50
Zone 2 Countries in Asia & the Pacific (except Australia, Japan & New Zealand)	0 - 250g	SG$4.50
	251 - 500g	SG$8.00
	501 - 1000g	SG$13.00
	1001 - 2000g	SG$24.00
Zone 3 Australia, Japan, New Zealand, USA, Canada, Mexico & rest of the world (except Africa)	0 - 250g	SG$5.50
	251 - 500g	SG$10.50
	501 - 1000g	SG$17.50
	1001 - 2000g	SG$33.00

Due to the current covid-19 situation, shipping and delivery times may take longer than usual.
We would not be responsible for any shipment delays due to mail services or customs clearance as there are circumstances beyond our control.
Please contact us for expedited shipping options with tracking information for rush orders.