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CUSTOM ORDERS

If you have a custom project in mind, or do not see what you want on our website, please feel free to contact us with your requirements. We will get back to you within 1-2 working days.

PAYMENTS

1) Please take note of the currency when you place an order. You may choose for our prices to be listed in SGD, USD or EUR.

2) Please confirm the prices and shipping and delivery charges before making a payment.

3) Once you have placed an order, you should receive an invoice from us shortly.

4) We accept payments via PayNow for orders in Singapore and PayPal for all other countries.

5) We will process your order when payment has been verified (any orders unpaid for 5 working days will be deemed cancelled automatically).

6) Please note that international deliveries may be subjected to taxes and duties. Please check and pay for them in order for our products to be sent to your country. We are not responsible for the payments or delays caused by such.

SHIPPING AND DELIVERY

1) For orders from our collection, they are normally dispatched within 1-3 working days from payment confirmation, unless there are parts that cannot be sourced locally. Larger orders may take a longer time to be ready.

2) For personalized orders from our collection, they are normally dispatched within 3-5 working days from payment confirmation, unless there are parts that cannot be sourced locally. Again, largers order may take a longer time to be ready.

3) For orders on our sound bricks, they are normally dispatched within 1-2 working days.

4) Production times for custom orders would depend on the complexity of your project. They may take any time up to 4-6 weeks (or even longer) for your items to be made and ready for dispatch. Please contact us sooner than later with your requests.

5) Please note that shipping times vary depending on your location. Here are estimates for non-peak periods:

Local shipping within Singapore - around 2-5 working days

International shipping (offered to selected destinations, please check with us) - around 5-20 working days

***Due to the current covid-19 situation, shipping and delivery times may take longer than usual***

6) Once your order is dispatched, there can be circumstances beyond our control. We would not be responsible for any shipment delays.

7) If you have a time sensitive/rush order, please contact us immediately. We may or may not be able to accommodate to your schedule, but we would always try our best to do so. You may also contact us for expedited shipping options.

***Do note that shipping and delivery times may be severely impacted during peak periods (such as before Christmas). Please place your order well in advance to avoid delays and disappointments***

EXCHANGES OR RETURNS

1) Please contact us for any questions or details before you place an order.

2) Rest assured we do stringent quality checks on all orders before shipping them out.

3) Regretfully, we cannot accept exchanges or returns for any personalized or custom orders.

4) The colors of our printed products may appear different on your screens. Please expect some degree of color discrepancy. We would not accept exchanges or returns for this reason.

5) If you believe you have received a defective item, please get in touch with us within 3 working days upon receipt of the product with a photo showing the defect. We will process an exchange or return on a case by case basis.

If you have any other questions, please feel free to contact us. We would love to hear from you!